Exceptions and Investigations
Automated, SWIFT-aligned workflows that simplify exceptions handling and accelerate investigation resolution.
Resolve Faster. Operate Smarter.
Financial institutions face increasing volumes of payment exceptions and investigations — often managed through fragmented, manual processes that slow down resolution and increase operational risk.
Digital Systems provides a structured and automated approach to exceptions and investigations, aligned with SWIFT and ISO 20022 standards.
The result is faster resolution, reduced manual effort, and full control over the investigation lifecycle — without unnecessary complexity.
WHAT WE DELIVER
Exceptions & Investigations Automation (EXIN)
End-to-end investigation lifecycle management
Structured workflows from initiation to resolution
SWIFT and ISO 20022 compliant messaging
Automated responses and case handling
Centralised case tracking and orchestration
A modern platform that transforms complex investigation processes into structured, efficient workflows.
KEY BENEFITS
Faster resolution
accelerate investigations with structured messaging and automation
Lower operational risk
minimise manual intervention and reduce errors
Standardised processes
fully aligned with SWIFT and ISO 20022
Lean operations
reduce complexity and manual workload
Full visibility
track every case across its lifecycle
A modern, AI-powered fraud management solution designed for fast response.
CORE CAPABILITIES
Automated investigation workflows
SWIFT-compliant message handling
ISO 20022 structured communication
Case lifecycle management and tracking
Standardised messaging and templates
Exception handling and resolution tracking
Integration with payment and core banking systems
A modern, AI-powered fraud management solution designed for fast response.
HOW IT WORKS
TRANSFORM COMPLEXITY INTO CLARITY
Request a demo to see how EXIN simplifies your exceptions & investigations processes.